A major Optus outage has hit hospitals, including emergency departments, as millions of customers report issues with the network.
Customers have been unable to make calls or access mobile data since about 4am this morning.
Optus Mobile customers are reporting their phones showing SOS on the signal indicator, which is a sign that your regular network is down, but that your phone has access to alternate networks in the event of an emergency call.
In a statement, Optus said it was “aware” of the outage.
“We are aware of an outage impacting our customers. Our teams are working to restore services as soon as possible,” a spokesperson said.
“We will provide an update as soon as we are able. Optus apologises sincerely to customers.”
Linked networks such as Dodo and Amaysim have also been affected.
9News.com.au can also confirm there are reports from Optus Home Broadband customers that their NBN connections are down, potentially indicating a deeper issue within the Optus network.
Commonwealth Bank has also warned customers may be experiencing difficulties in contacting or receiving messages from the bank, including NetCode messages.
“If you need to contact us, you can still message us through the CommBank app, but there may be delays,” the bank said online.
“Our other services including ATMs, NetBank, CommBank app, CommBiz and merchant terminals are also still available. We apologise for the inconvenience.”
